FAQ

Good to Know

Frequently Asked Questions

Everything about sizing, materials, shipping and returns — in one place.

Sizing & Fit
How should Chirpy slippers fit?

Chirpy slippers are designed to fit true to size with a soft, roomy toe box. If you’re between two sizes, we generally recommend sizing up for extra room over socks.

Do you have a size guide?

Yes — check the Size Guide link in our footer, or on each product page, for a full U.S. size chart before you order.

Materials & Care
What are Chirpy slippers made from?

Each pair is made in Denizli, Turkey, using soft faux-suede and plush linings finished by experienced local makers — see our About page for the full story.

How do I care for my slippers?

Spot clean with a soft, slightly damp cloth and let them air dry away from direct heat. Avoid machine washing, which can affect the lining and sole.

Shipping & Delivery
How long does shipping take?

Orders are typically processed within [1–2 business days] and arrive within [3–7 business days] after that, depending on your location. You’ll receive a shipping confirmation with tracking as soon as your order is on its way.

Is shipping free?

Orders over [$XX] ship free within the United States. Orders under that amount have a flat shipping rate calculated at checkout.

Do you ship outside the U.S.?

Right now Chirpy ships within the United States only. We’re working on international shipping — sign up to our newsletter to hear when it launches.

Returns & Exchanges
What’s your return policy?

Unworn slippers in their original packaging can be returned within 30 days of delivery for a refund or exchange. See our Returns & Exchanges page for the full step-by-step process.

My order arrived damaged — what do I do?

Email us at info@chirpycomfortwear.com with your order number and a photo of the damage, and we’ll sort out a replacement or refund right away.

Orders & Payment
What payment methods do you accept?

We accept all major credit and debit cards plus the express checkout options shown at checkout, processed securely through Shopify.

Can I change or cancel my order?

Email us as soon as possible at info@chirpycomfortwear.com with your order number. We can usually make changes before an order ships, but can’t guarantee it once it’s already on its way.

Still have a question?

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